Return and Refund Policy
Buyers orders are 100% refundable, if order is cancelled prior to shipment and prior to cutting if buyer buys a custom sized turf. Custom sized turf is anything less than 1500 square feet that had to be cut to buyers specs. Once the order leaves our warehouse, the order and the turf are non-refundable and are buyers responsibility. Under special circumstances however, whole rolls (uncut and 100 feet rolls) and accessories that are not used and/or damaged may be returned for a refund. Buyer will be responsible for return shipping arrangement and shipping cost plus a restocking fee of 10%.
Shipping cost is typically a small percentage of the sales cost. You may contact us to obtain your shipping quote prior to your purchase OR you may purchase your turf/accessories now and we will contact you with your shipping cost prior to processing of the order. We will work diligently to give you the best and lowest price for shipping. If you the shipping rate is not to your satisfaction, then you may cancel your purchase for a 100% refund anytime prior to shipment. Your order will not be processed till you have approved the shipping cost.